Just Baked Sweets

Cookies have the following packaging options –
1. An air sealed cello bag
2. Cello bag tied with a fabric ribbon
3. A cello bag, fabric ribbon, and custom tag

Popcorn and Cotton Candy are packaged in a cello bag with a ribbon and a custom tag.

All other items can be packaged in:
1. A cello bag tied with a fabric ribbon
2. Cello bag, ribbon, and tag

One dozen (12) items per listing unless otherwise noted. Bulk options are possible – please message us for more information! If you'd like to purchase a different amount please contact us so that we can set up a custom order.

Yes, we accept custom orders! We will work with you to match your theme or color scheme – message us for more info and to discuss design options!

Please message us before ordering so that we can confirm if our schedule allows for your rush order. Please note that there will be a rush fee and that our rush fee does not include additional charge if the order needs to be shipped overnight.

We suggest placing your order at your earliest convenience because we do receive a high volume of orders! We ship accordingly with your event date – we would usually ship out on a Monday or Tuesday of your event week to guarantee a fresh product.

Once your items have shipped, you will receive a notification email with your tracking number.

In order to provide you with our fastest and best answer, please provide us with:

• The type of service or product inquiring about
  

• Your event date

• Your shipping zip code

• The item/items you like & design
  

• The quantity

We will be in touch as soon as possible to all inquiries, we are a busy boutique bakery and can take up to 3 days to get back to you. Any emails sent during a Thursday pm / Friday / Saturday / Sunday will get seen to on the Monday – Thursday.

Yes! The best place to keep up to date with our portfolio is our social media:

• Just Baked Sweets Facebook
  
• Just Baked Sweets Instagram
• Just Baked Sweets Pinterest
  

All other events: 1 – 3 months is best, however these spots are only an option depending on the availability of the date requested.

Wedding cakes: 3-6 months is best, in order for us to take you through the design process, get you in for a tasting and to confirm all details.

YES! The more information you provide, the better! Photos are very helpful when it comes to designing your cake or dessert table.

In order to provide you with our fastest and best answer, please provide us with:

• The type of service or product inquiring about
  

• Your event date

• Your shipping zip code

• The item/items you like & design
  

• The quantity and guest estimate
  

In order to provide you with our fastest and best answer, please provide us with:

• The type of service or product inquiring about
  

• Your event date

• Your shipping zip code

• The item/items you like & design
  

• The quantity and guest estimate
  

As we are a custom cake shop, we make all of our cakes to order, so do not have cakes ready on any given day.

We will be in touch as soon as possible to all inquiries, we are a busy boutique bakery and can take up to 3 days to get back to you. Any emails sent during a Thursday pm / Friday / Saturday / Sunday will get seen to on the Monday – Thursday.

We will work closely with you in designing your dessert table and offer a full set up service and do it yourself options.

Payment is due before any work will begin. I accept PayPal; Credit Card payments can be made with Paypal's Guest Check-Out. You don't need to have a PayPal account in order to check out you can check out as a guest.

A deposit is required to confirm and secure a booking. Deposits will be between 20% – 50% depending on the order. No order will be commenced until a deposit has been received. The balance is required to be paid a minimum of 7 days prior to delivery or collection of your cake.

Yes! We deliver locally around the Brewster/Carmel, NY area for a small delivery fee and offer pick up by appointment.

We ship throughtout the U.S and Hawaii.

For shipping purposes, all items will be shipped in a cello bag. There is no charge for the standard packaging, which is a cello bag and fabric ribbon – there are other upgrade packaging options within each listing. Only cookies have the option to be packaged in an air sealed cello bag.

Yes, ice packs are included for the purchase price. Based on the size of your order and the heat, we may need to include additional ice packs in your order. However, if you wish to upgrade to an overnight shipping, please contact us for rates.

We ship a great number of packages on a weekly basis and have mastered the art of packaging our products. We take extreme care in packaging all of our products. Depending on the sweet that you have ordered we will package it accordingly to prevent any breakage or damage in transit.

All packages ship out insured. If a package arrives damaged please message me a picture so that I can assist you in submitting a claim with USPS as all my packages are insured. I cannot submit a claim unless I am able to provide USPS with pictures of the product and box.

Just Baked Sweets IS NOT LIABLE for delays caused by The United States Postal Service, FedEx, UPS. It is absolutely out of our control and therefore not a reason to request a refund.

We accept cancellations 2 days after placing your order.

Due to the nature of our products we do not accept returns or exchanges. If there is an error on your order, please contact us within 24 hours of receiving your package so that we can resolve the problem to your satisfaction.

Prices and availability of listed products are subject to change without notice. Full quotations are provided before booking.

Please read the above Terms and Conditions carefully before placing your order with Just Baked Sweets LLC. By using Just Baked Sweets LLC service, you agree to be bound by these Terms and Conditions.